Frequently Asked Questions

What is a Buyer’s Premium? How much is it?

Buyer’s premium is a charge in addition to the hammer price of an auction item, or lot. The winning bidder is required to pay both the hammer price and the percentage of that price called for by the buyer’s premium.

Fees for buying are 13% (incl GST) if you sign up through our Jewellery Auctions platform or 16% if you sign up through the Invaluable platform.

We recommend registering through our platform to lower your costs.

How long do I have to pay?

Jewellery Auctions Unlimited two (2) working days from the date of the auction unless such other terms or period have been specified or agreed to prior to the auction.

How do I pay?

If you have won a lot through an invaluable auction you will be contacted for payment. If you have won a lot on the JAU website you will automatically be changed the Buyers Premium of your lot, and 10% of your winning bid. The remainder can be paid online. If you are contacted for an underbid or referral we will send an invoice. If hosted through Accepted Forms of Payment: MasterCard, Visa, Wire Transfer.

What is the seller's premium?

Seller’s premium commission is normally charged on the total (hammer price) value of sales and is communicated and agreed upon prior to the goods being auctioned.

Fees for selling are 11% (incl GST).

Shipping?

Jewellery Auctions Unlimited offers free domestic shipping within Australia for all Jewellery pieces. This does not include loose stones, art work, porcelain and apparel.

For shipping estimates please contact us info@jewelleryauctionsunlimited.com.au or call 07 3924 2680

Alternatievely, to get an estimate of shipping costs you can use the Australia Post shipping calculator for domestic shipping, and the FedEx shipping calculator for international parcels. We ship from the Gold Caost (QLD, 4214) and the dimensions of the item are provided within the lot’s description.

Australia Post: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/ 

FedEx: https://www.fedex.com/en-au/home.html#

What happens if my shipment does not arrive?

Please contact info@jewelleryauctionsunlimited.com.au  if you have any issues. All domestic orders are sent express with tracking numbers and are insured under our comprehensive insurance.

Refunds?

Goods purchased at auction may not be returned. No allowances, refunds or warranties are offered with any lot whatsoever whether express or implied.

Insurance?

Jewellery Auction Unlimited has full comprehensive insurance for goods held on premise or in transit.