Frequently Asked Questions
How does the auction process work?
Jewellery Auctions Unlimited uses a timed auction model. Timed auctions are similar to live auctions, however, the auction takes place online, and without an auctioneer.
The auction normally runs over a period of 1 or 2 weeks. This extended time-frame means you can re-submit bids mid-auction, should your initial maximum bid be beaten. In this event, you’ll be notified, allowing you to bid again.
How do I place a bid?
1. Create your account and complete the registration details. This only takes a few minutes and you're ready to start bidding.
2. Browse the auction catalogues, and start bidding on items. You can ‘favourite’ items to keep an eye on them, place absentee bids, set maximum bids and keep up to date on new auctions.
3. If you win an item at auction you will be sent an invoice with payment details the next working day. Please note if you are the successful bidder you are obligated to pay the final bid price plus the fees and charges associated with that purchase within two working days of the auction.
What is an auction estimate?
The estimate is a guide for potential buyers and indicates the price range in which the object is expected to sell.
What is a reserve?
The reserve is the minimum price the vendor is willing to accept for an item for sale at auction.
If you are the highest bidder and your bid has not met reserve, you may still be contacted by a team member if the items’ vendor has deemed the bid high enough to accept. We call this an 'after sale'.
We only negotiate with the top bidder and the seller. Under bidders are not entertained until the top bidder passes on the lot.
What is a Buyer’s Premium? How much is it?
The buyer’s premium is a charge in addition to the hammer price of an auction item, or lot. The winning bidder is required to pay both the hammer price and the percentage of that price called for by the buyer’s premium.
Jewellery Auctions Unlimited has one of the lowest buyer’s premiums in the industry - just 13% for items purchased on the Jewellery Auctions platform, and 16% for items purchased through the Invaluable platform.
How can I be sure the jewellery is authentic?
Jewellery Auctions Unlimited are a licensed auctioneer and all items sold at auction come with a certificate of authenticity and valuation.
Can I inspect the item before purchasing?
Jewellery Auctions Unlimited is an online only auction house, however our customer service team is happy to provide additional images or video on request. Please contact email@example.com
How long do I have to pay?
All goods must be paid for within two (2) working days after the auction. Delivery of goods is subject to full payment.
How do I pay?
Accepted forms of payment are Direct Deposit, MasterCard, Visa or Amex.
Do you charge shipping?
Jewellery Auctions Unlimited offer free domestic shipping within Australia for all jewellery pieces. This does not include loose stones, art work, porcelain or apparel. For shipping estimates on these items please contact us at firstname.lastname@example.org or phone 07 3924 2680.
Shipping to New Zealand AU$80.00
All other International destinations AU$100.00
Shipping will occur within 48 hours of funds received and customers will be sent updates on their shipping as it happens. All orders are sent express with tracking numbers and are insured under our comprehensive insurance.
What happens if my shipment does not arrive?
Please contact email@example.com if you have any issues. All orders are sent express with tracking numbers and are insured under our comprehensive insurance.
Do you offer refunds?
Goods purchased at auction may not be returned. No allowances, refunds or warranties are offered with any lot whatsoever whether express or implied.